Structure - Article Node Type
Status: Complete ✅
Mandatory
A KCS article template that includes the following fields:
- Issue
- Environment
- Resolution
- Cause
- Comments and Notes (Feedback from users)
Practice/Technique
- Structure
- Utilize Simple Templates
Reference: KCS v6 Practices Guide
Technique 2.1: Use a Simple Template
Demo Requirements for Verified Only
OB/Config/Cust/NS/SF
Out of the Box
admin/structure/types/manage/article/fields
The fields are provided by the Core module 'field'. Notes are provided by the Community module, 'Moderation note'.
Native Product Capability
Mechanism for Config
A graphic interface is provided by the Core module Field UI.
Config Strategy
The path and screen shot above shows the administration page for the Article's fields. There are options to Delete, Edit, Create, and Add an Existing field.