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Scenario 11: External Self-Service, No ID System of Record Search Behaviors, Log of Search Strings and Click Streams on Articles

Scenario 11: External Self-Service, No ID System of Record Search Behaviors, Log of Search Strings and Click Streams on Articles Comments Complete
Login to external self-service portal as a requestor
Capture customer issue and environment information
Launch a search using all relevant information
Display results from multiple content repositories
Open KCS article
Search again
Open and print KCS article
Search again
Open different KCS article
Close browser or window
Show Search behavior/log of search strings and click stream (may require integration)