| Go to self-service portal |
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| Capture requestor issue and environment information |
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| Launch a search using all relevant information |
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| Display results from multiple content repositories |
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| Show reuse or relevance indicator on KCS articles |
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| Open KCS article |
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| Demonstrate explicit reputation, this helped button, star rating, or thumbs up. Only one required. |
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| Leave feedback in written feedback field |
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| Log in as a KCS Publisher |
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| Find article that just received feedback |
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| Show explicit feedback/reuse counter on article |
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| Show page views on article |
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| Show version history of article |
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