| Go to internal incident management tool. Login as KCS Candidate |
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| Capture requestor issue and environment information |
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| Launch a search using all relevant information |
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| Display results from multiple content repositories |
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| Create KCS article |
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| Update KCS article to add additional information from issue description |
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| Search again using entire contents of the KCS article in order to find potential duplicates |
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| Set: |
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| Article Confidence to WIP (Validated not an option) |
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| Article Audience to Internal (External not an option) |
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| Article Governance to Experienced Based |
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