Scenario 4: Internal Fix-it with Incident
| Scenario 4: Internal Fix-it with Incident | Comments | Complete |
|---|---|---|
| Go to internal incident management tool. Login as KCS Contributor | ||
| Capture requestor issue and environment information | ||
| Launch a search using all relevant information | ||
| Display results from multiple content repositories | ||
| Edit KCS article | ||
| Updates KCS article to add additional information from issue description | ||
| Set: | ||
| Article Confidence to Validated | ||
| Article Audience to Internal | ||
| Article Governance to Experience Based |