Scenario 3: Internal Reuse with Incident
| Scenario 3: Internal Reuse with Incident | Comments | Complete |
|---|---|---|
| Go to internal incident management tool. Login as KCS Contributor | ||
| Capture requestor issue and environment information | ||
| Launch a search using all relevant information | ||
| Display results from multiple content repositories | ||
| Show reuse indicator | ||
| Open KCS article | ||
| Link KCS article to the incident | ||
| Show linking indicator on incident and on KCS article | ||
| Unlink the KCS article from the incident | ||
| Show metadata and history of KCS article |