Scenario 3: Internal Reuse with Incident
Scenario 3: Internal Reuse with Incident | Comments | Complete |
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Go to internal incident management tool. Login as KCS Contributor | ||
Capture requestor issue and environment information | ||
Launch a search using all relevant information | ||
Display results from multiple content repositories | ||
Show reuse indicator | ||
Open KCS article | ||
Link KCS article to the incident | ||
Show linking indicator on incident and on KCS article | ||
Unlink the KCS article from the incident | ||
Show metadata and history of KCS article |