| Go to self-service portal |
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| Capture requestor issue and environment information |
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| Launch a search using all relevant information |
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| Display results from multiple content repositories |
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| Show reuse indicator on KCS articles |
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| Open KCS article |
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| Add comment or feedback on the KCS article |
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| Demonstrate reputation feedback button |
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| Log in as a KCS Publisher |
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| Find article with feedback by using queue for flag |
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| Edit article to incorporate feedback |
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| Reset status of article to published |
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| Show version history of article |
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| Show feedback history, turnaround time |
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| Show how feedback gets reported back to the requestor who submitted it |
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