Reuse - Link non KCS content
Status: Not Mandatory ❎
Not Mandatory
Linking incident to other types of content that solve the issue. These links shall be implemented in such a way to be available to other processes - e.g. reporting, search, ranking algorithms, search results display. Enables more than KCS articles counted in reuse counts, link rates and known vs new.
Practice/Technique
- Reuse
- Linking
- Referencing and Linking to Other Information Sources