Reuse - Linking

Status: Complete ✅

Not Mandatory

The system shall provide a mechanism to distinguish a reference link from a resolution/fix link. (This can be done through meta-data and shall have capability to be reported on.)

Practice/Technique

• Reuse
• Linking
• Referencing and Linking to Other Information Sources

Reference: KCS v6 Practices Guide

Technique 3.3: Linking

Demo Requirements for Verified Only

OB/Config/Cust/NS/SF

Out of the Box

Reference links, urls in a text field, are handled with the community Backlinks module.

Linking an article as a solution is accomplished with the community Knowledge module. Linking incidents to articles is done in a separate form.

Native Product Capability

Mechanism for Config

Config Strategy

Dependencies & Version Numbers

Documentation