Reuse - Federated search
Status: Not Mandatory ❎
Not Mandatory
Content from other sources (user community, discussion forums, etc.) be added to the knowledge base or within the tools, what content types are supported. 3 Approaches:
- Single source content authored in KB tool. (mandatory)
- Same index applied to external sources (ie. .pdf, .docs, external via API) master source resides outside of KB (non-mandatory)
- Federated search (non-mandatory)
Practice/Technique
- Reuse
- Linking
- Linking an Incident to Non-KCS Content