Process Integration - Indexing
Status: Unknown ❓
Mandatory
The system shall provide the ability for real time indexing (searchable and findable) for intended audience , less than 5 min. for internal knowledge workers, less than 90 minutes for authenticated external customers. System shall provide indexing for external web content content (indexed by Google, Bing etc.)
Practice/Technique
- Process Integration
- Search Technology of KCS
- Planning for the Ongoing Effort of Search Tuning
Reference: KCS v6 Practices Guide
Technique 6.3: Search Technology for KCS