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Process Integration 05

Status: Unknown ❓

Mandatory

Describe the search capabilities and how they return relevant results, appropriately ranked, to analyst and customer. Examples include: stemming, lemmatization, tagging, concept matching, user intent, machine learning, consensus tagging, autocomplete/typeahead, autosuggest, spelling correction, "did you mean," relevance ranking, search cases, multi-contextual sensitivity

Practice/Technique

  • Process Integration
  • Search Technology for KCS

Reference: KCS v6 Practices Guide

Technique 6.3: Search Technology for KCS

Demo Requirements for Verified Only

OB/Config/Cust/NS/SF

Native Product Capability

Mechanism for Config

Config Strategy

Dependencies & Version Numbers

Documentation