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Process Integration 02

Status: Unknown ❓

Mandatory

Meta Data Management – Ability to use metadata to change the ranking, filtering, and relevance of search results. Metadata can include:

  1. A predefined list of attributes (e.g., ontologies or taxonomies)
  2. a flexible undefined field (e.g., textual title or description)
  3. Crowd sourced lists (e.g., tags)
  4. System-generated metadata (e.g., reuse counts)

Practice/Technique

  • Process Integration
  • Search Technology for KCS

Reference: KCS v6 Practices Guide

Technique 6.3: Search Technology for KCS

Demo Requirements for Verified Only

OB/Config/Cust/NS/SF

Native Product Capability

Mechanism for Config

Config Strategy

Dependencies & Version Numbers

Documentation