Performance Assessment 13
Status: Unknown ❓
Mandatory
The system shall provide reports showing the following article feedback.
- Feedback comments associated with article
- State of feedback
- Date feedback was created
- Turn around time processing turn around time, date of change of state
Practice/Technique
- Content Health
- Self-Service Measures
- Integrating Feedback
Reference: KCS v6 Practices Guide
Technique 5.12: Self-Service Measures