Performance Assessment 10
Status: Unknown ❓
Mandatory
The system shall provide a report showing a graph of distribution of reuse counts for KCS articles over a particular period of time.These reports will be capable of segmentation by knowledge domain (category, tag, or role.), date, owner, creator
Practice/Technique
- Content Health
- Knowledge Domain Analysis
- Creating Evolve Loop Articles
- Methods for Prioritizing Root Cause Analysis
Reference: KCS v6 Practices Guide
Technique 5.9: Knowledge Domain Analysis Technique 5.4: Creating Evolve Loop Articles