Performance Assessment 09
Status: Not Mandatory ❎
Not Mandatory
The system shall provide reports showing how often a KCS article was used as a reference over a particular period of time. These reports will be capable of segmentation by individual, team (group of users), knowledge domain (category, tag, or role), and date.
Practice/Technique
- Reuse
- Linking
- Referencing or Linking to Other Information Sources
Reference: KCS v6 Practices Guide
Technique 3.3: Linking