Performance Assessment - Incident Links
Status: Unknown ❓
Mandatory
The system shall provide reports showing how often KCS articles (mandatory) and other content types (non-mandatory) are linked to and from incidents. These reports will be capable of segmentation by date, knowledge domain (category, tag, or role.)
- Incidents and Content Attached
- KCS Articles and Incidents attached
Practice/Technique
- Reuse
- Linking
Reference: KCS v6 Practices Guide
Technique 3.3: Linking