Performance Assessment - Article State
Status: Unknown ❓
Mandatory
The system shall provide reports showing the number of documents in each article state and date/times indicating how long they have been in each state.These reports will be capable of segmentation by knowledge domain (category, tag, or role.)
Practice/Technique
- Performance Assessment
- Assessing the Creation of Value
- KCS Article Life Cycle Trend
Reference: KCS v6 Practices Guide
Technique 7.3: Assessing the Creation of Value