Improve - Merge Duplicates
Status: Unknown ❓
Not Mandatory
System shall support a function to merge duplicates. Newer articles content and links to incidents merges into the older article and the newer article gets archived or deleted.
Practice/Technique
- Improve
- Dealing with Duplicates - The Merge
Reference: KCS v6 Practices Guide
Technique 4.2: Dealing with Duplicates - The Merge