Improve - New Article Duplicate Check
Status: Unknown ❓
Mandatory
During the course of knowledge capture, after the user has entered content into an article, the system shall provide a function to help identify duplicate content by issuing a search based on the content currently entered in the new article. This function shall be available to the user during the course of article capture and immediately prior to submitting the article for saving into the knowledge base.
Practice/Technique
- Improve
- Duplicate Articles
Reference: KCS v6 Practices Guide
Technique 4.2: Dealing with Duplicates - The Merge