Capture - Integration
Status: Incomplete ❌
Mandatory
Seamless, logical transition for a user searching on web portal. Ability to initiate a search and present results before or after the incident creation. The content of search strings and documents reviewed are preserved and automatically populated in the incident or article.
Practice/Technique
- Process Integration
- Seamless Technology Integration
- Integration with Web Portals and Online Processes
Reference: KCS v6 Practices Guide
Technique 6.5: KCS Process Integration Indicators